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DSL Frequently Asked Questions
How does DSL work?
DSL utilizes more of the bandwidth on copper phone lines than what is currently used for plain old telephone service (POTS). By utilizing frequencies above 3200Hz, DSL can encode more data to achieve higher data rates than would otherwise be possible in the restricted frequency range of a POTS (Plain Old Telephone System) network. In order to utilize the frequencies above the voice audio spectrum, DSL equipment must be installed on both ends and the copper wire in between must be able to sustain the higher frequencies for the entire route. This means that bandwidth limiting devices such as loading coils must be removed or avoided.
What are the differences between DSL and cable modem services?
DSL provides always-available high-speed Internet access over a single dedicated telephone line. Cable modems offer high-speed Internet access over a shared cable television line.
While cable modems may have greater theoretical downstream (from the Internet to the home. ie. viewing website, receiving mail) bandwidth capabilities, that bandwidth is shared among all users in a neighborhood, and will therefore vary, often dramatically, as more users in a neighborhood get online at the same time.
Upstream traffic (from the customer premise to the Internet. ie. sending mail, requesting a website, clicking a link, submitting a form) over cable modems will in many cases be slower than DSL, either because the particular cable modem is inherently slower, or because too many people in a neighborhood are trying to send or receive data at the same time - causing congestion in the local cable network.
What are some of the differences between DSL and ISDN technologies?
The DSL technologies offer a dedicated, connection that is always on, while ISDN requires call set-up and dial access time in order to be activated. You can think of ISDN as having two 56k dialup modems working at the same time.
What does it mean when my WAN Link light on my Cisco 67x is blinking?
If your WAN Link light blinks, goes solid, blinks, goes solid.... it means that you're having problems authenticating to Internet Exposure's server. If this is the case, re-enter the configuration information for your DSL connection.
If your WAN Link light continuously blinks and will not go solid, it means you're not training up to Qwest's ATM Network. If this is the case, you'll need to contact Qwest repair at 1.800.573.1311 for residential lines and 1.800.954.1211 for business lines.
I currently have DSL with (insert another ISP's name here) as my ISP, how can I switch to Internet Exposure for my ISP?
If you would like us to provide your internet service and you currently get DSL through Qwest, all you have to do is call Qwest (1.800.244.1111 for residential service, 1.800.603.6000 for small business service) and request to have Internet Exposure provide your internet service instead of your current provider. Don't forget to call your current provider and cancel your service with them. This process will take 8 to 14 days.
If you would like us to provide your internet service and you do not get your DSL through Qwest, first you need to get a phone line through qwest. When you order a phone line, you can request to get DSL service on that line and have Internet Exposure as your (Internet Service Provider) ISP.
Does it matter who I get my telephone service from if I want Internet Exposure to provide my DSL internet service?
Yes. You must have your telephone service through Qwest in order for Internet Exposure to provide your internet service.
Is there a fee to setup my DSL service?
Yes. Internet Exposure does charge a setup fee. However, with our current promotions we are waiving the setup fee. Click here to see our latest prices and promotions.
How long does it take to setup my DSL service?
It can take anywhere from 8 to 14 days for Qwest to setup their part of your service. It only take a few minutes for Internet Exposure to setup the rest.
How do I know if I qualify for DSL?
Currently we are only offering DSL in and around the Twin Cities area of Minnesota. If your area code is 612, 651, 763, or 952 you may qualify. Contact us to get your phone number tested.
What are the costs associated with DSL service?
- Charges from Qwest:
- Activation fee for DSL service with Qwest. (One time fee)
- Purchase DSL modem from Qwest. (One time fee)
- DSL service on your phone line. (Monthly fee)
- Check current prices and promotions from Qwest.
- Charges from Internet Exposure:
- Activation fee for ISP service on your DSL line with Internet Exposure. (One time fee)
- Internet access on your DSL line. (Monthly fee)
- Check current prices and promotions from Internet Exposure.
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